Firefly Fiber Broadband Recognized for Outstanding Customer Loyalty
Palmyra, Virginia — Firefly Fiber BroadbandSM, a subsidiary of Central Virginia Electric Cooperative, recently earned a Net Promoter Score® (NPS®) of 81 in a customer loyalty survey measuring how likely customers are to recommend Firefly to friends and neighbors. Scores can range from -100 to 100, with higher scores indicating stronger customer advocacy and satisfaction. The national average NPS® for internet service providers is 16*, placing Firefly well above the industry benchmark.
Firefly’s world-class NPS® score of 81 reflects the company’s continued focus on delivering reliable fiber internet, responsive customer service, and a community-focused approach to broadband across Central Virginia.
* Compared to national ISP Net Promoter Score® benchmarks reported by Qualtrics through its Delighted customer experience platform. Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Fred Reichheld, and Satmetrix Systems.