Palmyra, Virginia —Firefly Fiber Broadband^SM, a subsidiary of Central Virginia Electric Cooperative, was recently recognized by Touchstone Energy® as a member cooperative that received one of the top 5 American Customer Satisfaction Index (ACSI^®) scores for broadband services among all cooperatives participating in measurement for Touchstone Energy in 2024. In 2024, Firefly received an ACSI score of 89 from their broadband/high-speed internet/fiber members, on a 100-point scale.¹ Firefly’s score is higher when compared to 2024 Fiber Internet Service Provider scores/Non-fiber Internet Service Provider scores reported in the syndicated 2024 ACSI Telecommunications Study and places Firefly 13 points higher than the average Fiber Internet Service Provider score of 76 and 21 points higher than the average Non-fiber Internet Service Provider score 68, per the industry ratings.

¹ Compared to publicly measured ISPs in the ACSI^® survey of customers rating their own ISP. Results based on data collected between January 8-10, 2024. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.